Our client is a leading, GLOBAL FORTUNE company that is recognized in the industry as a trend-setter. They have been voted to Fortune’s “Best Company to Work For” list thirteen years straight earning a reputation as one of the most ethical companies in the world.

Overview

The Customer Retention Marketing Manager will develop, test, and implement effective retention programs for client and customer accounts. The incumbent will be in charge of B2B and B2C multi-divisional retention programs start to finish, for various-sized accounts. The individual should be able to effectively cope with change; shift gears comfortably; multi-task, handle multiple objectives; and comfortably handle risk and uncertainty. Experience within a financial services and insurance industry will be beneficial for this role.

The ideal candidate is action oriented, and is not fearful of acting with a minimum planning because the candidate is all about seizing the opportunity. The incumbent must also be to effectively cope with change, and can make decisions without having the total picture. Also, the manager must be wired to get first-hand customer information and use towards improvements in products and services. This is a highly visible opportunity to add to and improve the marketing efforts of a Fortune 500 insurance company.

Candidate Requirements

• Bachelor’s Degree in Marketing, Business Administration, or Related Field (MBA is Preferred)

• 3 or More Years of Supervisory Experience with Heavy Focus on Customer Retention (in Business to Business and/or Business to Consumer Marketing)

• Strong Project Management Skills and Ability to Manage Across Multiple Diverse Projects

• Proven Ability to Implement Client and Customer Projects to Improve Retention

If interested in this opportunity, please contact my associate Akshat Sharma at 404-327-5202 or asharma@rowlandmountain.com