Effective Date: [November 10, 2025]
Your privacy is important to us. The following statement explains how we, Rowland Mountain & Associates (“we”, “us”, “our”), collect, use, share, and protect personal information, and describes your rights and how you can exercise them.
Information Collected
Rowland Mountain & Associates is dedicated to protecting personal information and will make every reasonable effort to handle collected information appropriately. All information collected or related requests will be handled as carefully and efficiently as possible in accordance with Rowland Mountain & Associates’ standards for integrity and objectivity.
We collect information that you provide to us directly and through automated means including cookies and tracking tools. The categories of personal information we collect include:
- Information provided voluntarily
Personal information is not automatically collected on the website, however may be voluntarily given through submitting a form or by opting into receiving text messages from us. You may voluntarily provide your first and last name, email address, company name, phone number, consent to receive email and/or SMS communications, and any other information you provide to us.
- Information collected through the use of automated cookies
We use cookies, web-beacons, tracking pixels and similar technologies to track the activity on our website, to provide insight on how we can give the best experience for our users and customers. The information captured through the use of cookies and tracking pixels is used for analytics, advertising and remarketing. We rely on your consent (where required) prior to placing non-essential cookies.
The cookies and tracking tools we use include Google Analytics.
These tools may collect identifiers (IP address, device ID), browser or device information, usage data (pages visited, time on site), referral information. You may withdraw your consent or manage cookie preferences at any time via the cookie banner or by changing your browser settings.
Children’s Privacy: We do not knowingly collect or process personal information from individuals under the age of 16, and our services are not directed to minors.
How We Use Your Information
If you provide us with your email address or phone number, or have done so in the past, we may upon occasion send you marketing communications through email or text respectively. We may use information you have given us to, for example, provide a service, measure interest in our various services, inform you about products and services, send newsletter, marketing campaigns and announcements, or support business functions.
The lists used to send communications are developed and managed under strict conditions designed to safeguard the security and privacy of personal information and are intended to provide a better experience to our users overall.
SMS Service Provider
We use a third-party service provider to deliver text messages to you. The provider may process SMS communications on our behalf in accordance with their service agreements and applicable privacy laws.
Your SMS consent is NOT shared with third parties for their marketing purposes. We do not sell your mobile phone number or SMS consent with third-party marketers.
SMS Terms of Service
By opting into SMS, you are agreeing to receive SMS messages from Rowland Mountain & Associates. Messaging frequency may vary. Message and data rates may apply.
- For Assistance: Message “HELP” to receive assistance regarding SMS communications.
- Opt-Out: SMS communications can be opted out of at any time by texting “STOP”
Information Sharing and Disclosure
We may share your information with third-party service providers who perform services on our behalf including:
- SMS messaging platforms: Process mobile phone numbers and message content for SMS delivery.
- Website hosting providers: To maintain security and infrastructure
- Analytics: To analyze web usage and visitor behavior
- Email service providers: To delivery email communications
These providers are authorized to use your personal information only as necessary to provide services to us.
We do not “sell” your personal information as that term is defined under the CCPA.
Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a resident of California, you have the following rights regarding your personal information:
- Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions allowed by law.
- Right to Correct: You may request that we correct any inaccurate personal information we maintain about you.
- Right to Opt Out of Sharing: You may direct us not to share your personal information for cross-context behavioral advertising.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
If you are a California resident, you have the right under the CCPA to opt out of the “sharing” of your personal information. If you wish to do so, please contact us at mail@rmasales.com with “Privacy Request” in the subject line. We will ask for identity verification before processing your request. An authorized agent may be used to make a request on your behalf, with written proof of authorization.
General Opt-Out Rights
Regardless of your location, you may opt-out of marketing communications and data collection using the following methods:
- Opt out of marketing emails by clicking the unsubscribe link from within the email communication
- Opt out of SMS messages by texting “STOP” or reaching out via email at mail@rmasales.com
- Manage cookie settings and preferences through the consent banner or button. Browser settings may also be configured to modify cookie preferences.
- Email mail@rmasales.com with “Privacy Request” in the subject line to request to have your information removed.
Information Retention and Security
We retain your personal information only for as long as needed to provide our services, meet legal or business requirements, support business operations, and honor your communication preferences.
For SMS data specifically, we retain mobile phone numbers and consent records for as long as an active subscription is held.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, or alteration.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements and other factors. We will post the updated version on our website and indicate the “Effective Date” at the top.
Linked Internet Sites
Please be aware that other Internet sites to which you may hyperlink from our site may contain privacy provisions that differ from the provisions provided herein. Rowland Mountain & Associates is not responsible for such provisions and expressly disclaims any and all liability related to such provisions.
If you need assistance in updating the information you have provided to Rowland Mountain & Associates or you have questions or comments about these policies, contact us at mail@rmasales.com with the subject line Privacy Request. We are committed to protecting your privacy and personal information.
